Shipping policy
Order Processing
- All preorder processing time is 5-9 business days (excluding weekends & holidays) with 3-5 business days for shipping.
- All on hand orders will be processed within 1-3 business days (excluding weekends & holidays) with 3-5 business days for shipping.
- Once your order is shipped, you will receive tracking information via email.
Shipping Options
We offer the following shipping methods at checkout:
- Standard 3-5 Business Days
- Express 1-3 Business Days
Shipping options only reflect transit times and do not include the processing period.
Carrier Delays
Once your order leaves our facility, it is in the care of the shipping carrier. Delivery timelines are estimates and may be affected by the following:
- Carrier operational delays
- Weather events or natural disruptions
- Route adjustments or high-volume periods
While we cannot guarantee delivery after shipment, we are happy to assist in contacting the carrier for updates or guidance.
Lost or Delivered Packages
If tracking shows a package as delivered, we are not responsible for lost or stolen items. We encourage customers to:
- Check with neighbors or building management
- Check around your property
- Check with local post office
We are happy to assist in filing a claim with the carrier, but final resolutions are subject to the carriers investigation.